Safe gaming

On hi baze Responsible Gaming
Keep the fun, avoid the harm

Gaming is about fun, not stress. hi baze believes that when every player games responsibly, the experience becomes even more enjoyable. Use our tools and guidelines to keep yourself and your family safe.

18+ Adults Only
Free Protection Tools
24/7 Support
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Your Safety Is Our Priority
Responsible gaming at hi baze isn't an add-on — it's a core principle.

How hi baze Supports Your Responsible Gaming

Every tool is completely free and accessible directly from your account

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Set a deposit limit

Set your own daily, weekly, or monthly deposit limit. It's the most effective way to stay within your budget. Lowering a limit takes effect immediately; increasing one requires a 24-hour waiting period.

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Session time limit

Decide in advance how long each session will last. Once the time is up, hi baze will automatically alert you or end the session. Managing your time well means living better.

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Self-Exclusion

If you feel you need a break, exclude yourself from the platform for a set period. Options range from 30 days to a permanent ban. Your account will remain locked until the exclusion period ends.

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Activity Report

View a detailed report of your total bets, wins, losses, and time spent — anytime you want. Staying aware of your own playing habits is the first step toward responsible gaming.

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Reality Check Reminder

Hi baze sends you pop-up notifications at set intervals to remind you how long you've been playing and how much you've spent. Stay connected to real life.

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Temporary account suspension

Beyond self-exclusion, you can also pause your account for a short period. Take a break for travel, exams, or any other reason — and come back whenever you're ready.

What does responsible gaming mean?

Responsible Gaming is a mindset and a set of habits where you enjoy gaming as entertainment — not as a way to make money or escape stress. hi baze's responsible gaming policy places every player's wellbeing and financial safety above all else.

Millions of people in Bangladesh enjoy gaming and betting on various online platforms every day. For a small number of them, however, it can sometimes become a problem. hi baze believes that with the right tools, education, and support, these problems are entirely preventable.

Using the responsible gaming tools on our platform is not mandatory, but we encourage every user to review them. Knowing yourself and understanding your limits is where responsible gaming truly begins.

Gaming should never be your primary source of income. Only bet money you can afford to lose without it affecting your daily life.

When does gaming become a problem?

Most people use gaming purely for entertainment. In some cases, though, it can develop into an addiction. Watch out for these warning signs:

  • Exceeding your budget: Repeatedly spending beyond your set limits
  • Chasing losses: Chasing losses by placing bigger bets to win back what you've lost
  • Impact on Family & Relationships: Gaming is straining your relationships with family and friends
  • Disruption to Work or Studies: Neglecting work or academic responsibilities
  • Borrowing to Gamble: Placing bets with borrowed money or loans
  • Lying: Hiding the truth from loved ones about how much time or money you're spending
  • Anxiety or Irritability: Feeling restless or irritable when you can't play

If you notice one or more of these signs in yourself, don't wait — use hi baze's support tools or reach out to our support team right away.

Acknowledging the problem is the first step toward solving it. hi baze's support team is ready to help you with complete confidentiality.

The Golden Rules of Responsible Play

Follow these habits for a consistently enjoyable experience on hi baze:

  • Budget first, play later: Decide in advance how much you'll spend each week or month — and stick to it
  • Accept Your Losses: Losing is a normal part of gaming. If you've lost too much in a day, call it quits for the day.
  • Play for fun, not out of habit: Stay away from gaming when you're feeling down or stressed
  • Set a Time Limit: Decide how long you'll play before you start, and set a timer
  • Keep real life first: Family, friends, work — gaming comes after all of that
  • Take a Break: During long sessions, make it a habit to take 10–15 minute breaks
  • Never play under the influence of alcohol or drugs: Play with a Clear Mind and a Healthy Body

Minor Protection

Hi baze strictly prohibits anyone under the age of 18 from accessing the platform. Age is verified at registration, and additional KYC documents may be requested in cases of doubt.

If you have children or teenagers at home, you should take the following steps:

  • Device lock: Use a passcode on your phone or computer
  • Hide the App: Keep the hi baze app out of plain sight on your device
  • Don't Share Your Account: Never share your login credentials with anyone
  • Awareness: Have an open conversation with your children about the pros and cons of online gaming

If you suspect a minor is using hi baze, immediately support@hibaze.app. We'll take action promptly.

Check yourself

Ask yourself the questions below. If most of your answers are "yes", please seek support.

1

Are you spending more on gaming than your budget allows?

2

Are you repeatedly coming back to chase your losses?

3

Has your family expressed concern about your gaming?

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Do you feel irritable or restless when you can't play?

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Are you playing with borrowed money or dipping into your savings?

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Are you hiding how much time or money you're spending on gaming?

If two or more of your answers are "yes", use hi baze's support tools or get in touch with us.

To Get Support

No matter how small the issue, don't hesitate to reach out. We help without judgment and with complete confidentiality.

24/7 Support
Fully confidential

Steps to Activate Protection Tools

Secure your account in just a few minutes

How to Set a Deposit Limit

1
Log in to your account

Log in to hi baze with your username and password.

2
Go to account settings

Click the profile icon in the top right corner and select "Settings".

3
Open the "Responsible Play" Tab

Go to the Responsible Gaming section in the Settings menu.

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Set your limits

Enter your daily, weekly, or monthly limit and press the "Save" button.

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Get Confirmation

You'll receive a confirmation by email or SMS. The limit will take effect immediately.

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Cooling-off period

You can take a break ranging from 1 day to 6 weeks. During this period, deposits and betting are disabled, but withdrawals remain available.

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Long-term self-exclusion

You can exclude yourself from the platform for 6 months, 1 year, or permanently. Promotional emails will also stop during your self-exclusion period.

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Bet Size Limit

Set a maximum amount per single bet. This helps you avoid high-risk wagers and keep your play under control.

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Promotion opt-out

Turn off bonus offers and promotional messages if they tempt you to play more than you intend.

Responsible Gaming FAQs

No, your account balance remains completely safe when you self-exclude. During the self-exclusion period you won't be able to make new deposits or place bets, but you can still withdraw your existing balance. Your account can be reactivated once the exclusion period ends.

This is by design. Lowering a limit takes effect immediately because it's a protective measure. The 24-hour wait before a limit can be increased gives you time to reconsider — so you're protected from decisions made in the heat of the moment.

Start by talking to them with empathy — don't judge. You can reach out to hi baze's support team and we can take the necessary steps on the account in question. We also recommend seeking professional counselling services.

Yes. hi baze verifies age at registration, and an NID or birth certificate may be requested in cases of doubt. No one under 18 can create an account. If you have any concerns about this, contact us at support@hibaze.app.

When you enable Reality Check, a pop-up message will appear at your chosen intervals (e.g., every 30 minutes) showing how long you've been playing and your total spend. You can then choose to continue playing or stop.

Once a fixed-term self-exclusion ends, you may apply to return. However, if you chose permanent self-exclusion, it cannot be reversed. hi baze never sends promotional offers to users who have self-excluded.

Start your responsible gaming journey —
Play Happy, Stay Safe

The safety of every player on hi baze is our responsibility. Use our tools to set your own limits and keep gaming genuinely enjoyable.

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