Data Protection

Hi baze's Privacy Policy – Your Data, Your Rights

This page explains in detail how your personal information is collected, used, and protected on hi baze. We believe transparency is the best form of security.

Last Updated: January 2026
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Your Data is Secure
Secured with International-Standard Encryption

How hi baze Protects Your Privacy

We never compromise on the security of your data

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SSL Encryption

All your data on the hi baze platform is protected with 256-bit SSL encryption. We use bank-level security to ensure no third party can access your data.

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Data Is Never Sold

Hi baze never sells your personal information to advertisers or third parties. Your name, phone number, and payment details are kept strictly confidential.

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Use for Specific Purposes

Collected data is used solely for account management, payment processing, and service improvement. It is never used for any other purpose.

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Right to Data Rectification

You can view, correct, or request deletion of your stored data at any time. We will take action within seven business days.

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Cookie Management

Hi baze uses cookies to improve its services. You can manage cookies through your browser settings, though some features may become limited as a result.

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Transparent Reporting

Before sharing your information with regulatory authorities for legal compliance purposes, we will notify you as far in advance as possible. Transparency is one of our core principles.

1

Introduction & Scope

Welcome to hi baze (https://hibaze.app). This Privacy Policy Explains how hi baze collects your personal information, the purposes for which it is used, and how it is kept secure.

Hi baze is an internationally licensed online gaming and Sports Betting platform. We are committed to providing users in Bangladesh with a safe, transparent, and trustworthy environment. This Privacy Policy applies to our website, mobile app, and all associated services.

By using the hi baze platform, you are deemed to have accepted this Privacy Policy. If you have any objections, please contact us before using the platform.

This Privacy Policy governs our Terms & Conditions' must be read alongside this document. Together, both form the complete legal framework governing your use of hi baze.

2

What Information We Collect

Hi baze collects your information in a number of ways. A full breakdown is provided below:

Data Type Example Methods of Collection
Identification Information Name, date of birth, national ID number Registration Form / KYC
Contact Information Mobile number, email address Registration Form
Financial Information BKash/Nagad number, transaction history Payment Processing
Device Information IP address, browser type, device ID Automatic Collection
Usage Data Bet history, game preferences, login timestamps Platform Operations
Location Data Approximate geographic location IP-Based Identification

We only collect information that is necessary to provide our services. Collecting unnecessary or excessive data goes against our policy.

3

How Collected Information Is Used

Hi baze uses the information it collects for specific purposes. We use your data for the following:

  • Account Creation & Management: To facilitate registration, login, identity verification (KYC), and account security
  • Payment Processing: To process deposits and withdrawals successfully and to prevent fraud
  • Service Improvement: To analyze your preferences and usage patterns in order to deliver a better experience
  • Customer Support: To troubleshoot issues and respond to your queries
  • Promotional Communications: To send you offers and bonus information with your consent
  • Legal Compliance: To comply with the requirements of local and international regulatory authorities
  • Responsible Gaming: To identify problematic gaming behaviour and provide appropriate support

Hi baze never sells your data to third parties for marketing or advertising purposes. You have the right to unsubscribe from promotional messages at any time.

4

Data Sharing & Disclosure

Hi baze may share your information with third parties in limited circumstances, and only where necessary and under strict contractual agreements:

  • Payment Providers: Minimum necessary information is shared to process transactions with bKash, Nagad, and similar services
  • KYC Verification Service: Your information may be shared with licensed verification agencies to confirm your identity
  • Law Enforcement: Data may be disclosed in response to a court order or other legal obligation
  • Regulatory Authority: Necessary information is provided for licensing and compliance verification
  • Technology Infrastructure: Encrypted data may be shared with cloud storage and server service providers

Hi baze never shares your password, full payment account number, or images of personal ID documents with any third party.

All third-party service providers are contractually required to comply with hi baze's privacy standards and may only use the data they receive for its designated purpose.

5

Cookies & Tracking Technologies

Hi baze uses cookies and similar technologies on its website and app to enhance your browsing and usage experience.

  • Essential Cookies: Used to maintain login sessions and ensure platform security. Disabling these cookies will prevent the platform from functioning properly.
  • Performance Cookies: Used to track page load speed and detect errors
  • Functionality Cookies: Used to remember your language preferences and settings
  • Analytics Cookies: Collects platform usage statistics to help improve our services

You can disable analytics and functionality cookies from your browser settings. However, disabling essential cookies may prevent you from using hi baze services.

6

Data Retention & Security

Hi baze does not retain your data longer than necessary. The general policy is:

  • Active account data: retained until the account is closed
  • After account closure: certain data may be retained for up to 5 years as required by law
  • Transaction records: retained for up to 7 years in accordance with financial regulations
  • Marketing data: deleted as soon as you withdraw your consent

To protect your data, hi baze has implemented the following technical measures:

  • Data stored with 256-bit AES encryption
  • Regular Security Audits & Penetration Testing
  • Two-Factor Authentication (2FA)
  • 24/7 Cybersecurity Monitoring
  • Restricted access policy – only authorized personnel can access your data

In the event of a security breach, hi baze will notify affected users within 72 hours and take prompt remedial action.

7

Your Rights

As a hi baze user, you have several important rights regarding your own data:

  • Right to Know: You can find out exactly what information we have collected about you
  • Right to Access: You may request a copy of the data we hold about you
  • Right to Rectification: You can request corrections to any inaccurate or outdated information
  • Right to Erasure: You can request deletion of your data under certain circumstances
  • Right to Restrict Processing: You can request that your data be excluded from specific uses
  • Right to Data Portability: You can request your data in a machine-readable format
  • Right to Object: You can object to certain types of data processing

To exercise these rights support@hibaze.appto send us an email. We will respond within seven business days.

In certain cases, deleting or stopping the processing of some data may not be possible due to legal obligations. We will inform you of the reason if that happens.

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Protection of Minors' Data

Hi baze strictly prohibits anyone under the age of 18 from accessing the platform. We do not knowingly collect personal information from minors.

Age verification is carried out at the time of registration. If a minor is found to have accessed the platform, their account will be closed immediately and all associated data will be deleted.

If a parent or guardian believes their child has registered on hi baze, please support@hibaze.appto let us know.

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Third-Party Links & Services

Hi baze is not responsible for the privacy practices of any external websites linked from our platform. Each website operates under its own separate privacy policy.

Payment gateways such as bKash and Nagad operate under their own privacy policies. We recommend reviewing those policies before making any transactions.

If hi baze uses any social media plugins, those platforms may independently collect data. hi baze has limited control over this.

10

Communication & Policy Updates

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us:

  • Email: support@hibaze.app
  • Response Time: Within 7 business days
  • Language: Support is available in Bengali and English

Hi baze may update this Privacy Policy from time to time. If significant changes are made, you will be notified via your registered email or mobile number. Check the "Last Updated" date at the top of the policy to stay informed of any changes.

Continued use of the platform after a policy update will be considered your acceptance of the revised policy.

What you're entitled to as a hi baze user

We believe you own your data

Right to Access Data

You can request to know what information we hold about you at any time.

Right to Correction

You can request prompt correction of any inaccurate information — we will act within 7 days.

Right to Erasure

After account closure, you can request deletion of all your data, except where retention is required by law.

Data Portability

You can request an export of your data in a machine-readable format.

Right to Object to Processing

You can request that your data not be used for specific purposes.

Right to Opt Out of Marketing

You can unsubscribe from promotional messages at any time.

For a safe and trusted gaming experience
Register Today

Your data is secure, your transactions are safe, and your gaming experience is unmatched on hi baze. Your privacy is our priority.

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